|Newark, New Jersey; San Jose, California and London, U.K.
Each center is staffed 24 x 7 with highly trained, experienced support engineers.
Speed - Powered
by OC48 -192 backbones.
Intelligent Routing - We utilize BGP
to provide intelligent, fail-safe routing. We route your users to the
fastest available connection to ensure maximum connection speed and virtually
eliminate down time.
Scalability - Our partner buys transit from 10 Tier 1 backbone providers,
including AT&T, Qwest and Level 3 and has over 4GB of provisioned
Redundancy - Built-in redundancy through multiple redundant network
connections and redundant router and switch configuration.
Our facilities are manned with 24/7 security personnel. Badge/photo ID access
screening as well as biometric access screening are employed for an added
level of security. We have installed a dual door floor trap design for access
to the raised floor area, and we require escorts to gain access to raised
floor areas. Sensitive security areas within the center are protected by
motion sensors and security breach alarms, and video cameras installed throughout
the center are continuously monitored by security personnel.
All of our systems are designed to maintain a quality of service throughout
the network by prioritizing packets to maintain an order of precedence
of services. Each network device is equipped to filter out DOS attacks.
We also offer intelligent, multilayer access control that can be utilized
to protect the network from the impact of attacks while reducing the risk
of inadvertently discarding legitimate traffic.
|TempleBuilders.com partners with a Class 'A' Infrastructure provider to
offer you unparalleled quality of service (QOS).
Our partner furnishes dual power availability to each rack unit from independent
power distribution units (PDUs), removing PDU loss as a single point of
failure. To ensure stable connectivity, we provide a redundant Need+1 (N+1)
design of uninterruptible power supplies utilizing two separate commercial
power feeds from two separate power grids to provide power to the center.
Five redundant standby generators guarantee consistent operation in the
event of a power failure from commercial power. These generators are equipped
with 72 hours of diesel fuel on site, and two contractors are on call to
refuel to the storage tanks.
Our world-class facilities feature seismically braced racks and are designed
to withstand disastrous conditions, ensuring that your systems and equipment
continue to run even under extreme conditions. A second point of presence
is always available to clients seeking fail-safe redundancy.
Our partner has implemented a Need+1 (N+1) design of cooling towers, water
pumps and chillers to maintain a controlled environment. Conditions are
a uniform 72° with 50% relative humidity. Multiple air handling units provide
another level of redundancy to further ensure consistently sound environmental
Fire detection and suppression systems ensure 24/7 operation of your critical
systems. Dual fire detection (photo electronic/ionization and sniffer) systems
are in place to constantly monitor for any potential areas of concern. A
multi-zone pre-action dry pipe suppression system allows any suppression
necessary to be contained to the affected area; conditions elsewhere will
not be disrupted.
Our partner guarantees that the network will be available 99.999% of the time,
excluding scheduled maintenance.
| Server Hardware
Our partner guarantees
the hardware components on any server that we supply and will replace any
failed component at no cost to the customer.
|Service Level Agreements
Our partner guarantees its services with industry leading SLA's. Areas of coverage
include but are not limited to: network uptime and access speed, specific
response and escalation procedures and the replacement and/or maintenance
of hardware and software.